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The Pelham London - Starhotels Collezione, London

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From356US$ /night
Check-in
22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

15 Cromwell Place, London, United Kingdom, SW7 2LA

The Pelham London - Starhotels Collezione is an iconic boutique hotel located in the heart of South Kensington. Known for its eclectic design and luxurious atmosphere, the hotel combines modern style with classic comforts. It is conveniently situated near major cultural landmarks, including the Victoria and Albert Museum and the Royal Opera House.

Location

Situated in one of London's finest areas, The Pelham is a short walk from prestigious museums, shopping venues, and parks. It is directly across from South Kensington underground station, providing easy access to Heathrow Airport and other central London locations. Notable landmarks like the Royal Albert Hall and Hyde Park are within close proximity.

Rooms

The Pelham features 52 individually styled bedrooms and suites, each combining antique and modern furnishings to create a distinctive ambiance. The Deluxe double rooms are spacious and offer luxurious amenities, including Penhaligon's bath products and Frette linens. The King Suite boasts floor-to-ceiling windows with impressive views and an opulently furnished drawing room.

Eat & Drink

La Trattoria by Alfredo Russo serves authentic Italian cuisine, with traditional dishes receiving a modern twist from the Michelin-starred chef. The breakfast selection is varied and caters to diverse tastes, while afternoon tea offers a unique British experience. Each dining experience adapts to the time of day, with an intimate ambiance for dinner.

Leisure & Business

The Pelham offers various leisure amenities, including a small fitness room and elegant common areas like the drawing room and library. For business needs, it features five versatile meeting rooms equipped with high-speed Wi-Fi and audio-visual technology. The professional Event Team assists with tailored event planning.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Executive Triple Room
Max:
3 persons
28 m² 
Bed options:
1 Single Bed or 1 Double Bed
City view
Bathtub
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King Suite
Max:
3 persons
57 m² 
Bed options:
1 King Size Bed
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Superior King Room
Max:
2 persons
20 m² 
Bed options:
1 Double bed
Bathtub
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Getting around

A list of all available modes of transport

City Center
London 2.2 mi
Airports
London City (LCY) 11.2 mi
London Heathrow (LHR) 14.4 mi
Train
London Victoria Station 1.4 mi
Metro stations
South Kensington Tube700 ft
Bus
Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • 24-hour security
  • Baggage storage
  • Elevator
  • Smoke detectors
  • Fire extinguishers
  • Key access

Sports & Fitness

  • Fitness center

Guest Parking

  • Electric kettle

Services

  • Pet amenities available
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities

Children

  • Cribs
  • Babysitting/Child services
  • Board games

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Bathtub
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

15 Cromwell Place, London, United Kingdom, SW7 2LA
Map view
street view
15 Cromwell Place, London, United Kingdom, SW7 2LA
Nearby
Museums
Victoria and Albert Museum
1200 ft
Museums
Science Museum
1500 ft
81 Fulham Road Chelsea
Michelin House
1800 ft
Restaurants
Muriel's Kitchen
300 ft
South Kensington 1-3 Pelham Street South Kensington
Khan's of Kensington
300 ft
3 Harrington Road South Kensington
Jia
300 ft
1 Harrington Road
The Drawing Rooms
400 ft
10 Harrington Road The Ampersand Hotel
Maitre Choux
400 ft
15 Harrington Road South Kensington
La Trattoria by Alfredo Russo
100 ft
15 Cromwell Place The Pelham
Apero
500 ft
2 Harrington Road The Ampersand Hotel
Rocca
500 ft
73 Old Brompton Road
Snowflake Luxury Gelato
300 ft
42-44 Thurloe Street
Sole Luna
400 ft
34 Thurloe Street

Reviews and Ratings

Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Location
Luxurious rooms
Language barriers
Limited dining options
7.6/10
Very good
Rooms
6.7
Location
9.1
Service
8.4
Dining
7.0
Guest reviews
7.6/10
based on 10 review
4.5/5 based on 1080 review
8.3
8.3/10based on 885 review
#194 of 1,140 hotels in London based on Tripadvisor
Chris
United Kingdom, May  2024
7.8/10

The hotel is conveniently located with easy access to tourist attractions, museums, and transportation options. The rooms offer comfort and necessary amenities, although some may need decor updates. The service is exceptionally friendly and helpful, with standout staff members making the stay more enjoyable. The dining options provide a good variety of quality selections. Overall, a great choice for a stay in this bustling area.

Rooms
7.0
The rooms were equipped with all comforts, but some may require redecoration.
Service
9.0
The service was very friendly and attentive, particularly from Daniella and Christian. Various amenities were available for convenience.
Location
8.0
The hotel's location is perfect for tourists, offering easy access to museums, parks, and transportation.
Dining
7.0
The dining experience offered a wide selection of high-quality options, but some service aspects could be improved.
Facilities
8.0
The facilities provided various services like room service and laundry, enhancing the overall stay.
Clifford
United Kingdom, March  2024
7.8/10

The hotel location is perfect, just across the tube station, making it wonderfully central with easy access to key attractions. The rooms, though expensive, were not as spacious as expected, with a narrow corridor causing inconvenience. The service was exceptional, with staff going above and beyond to assist in any situation. Dining options were limited, but served in a fancy atmosphere. Overall, a great stay with some room for improvement.

Rooms
6.0
Room size was not as pictured, with a narrow corridor making movement difficult.
Service
9.0
The staff was super friendly and attentive, going out of their way to assist.
Location
9.0
The hotel's location is perfect, just across from the South Kensington tube station.
Dining
7.0
Limited dining choices but served in a fancy atmosphere.
Facilities
Facilities met expectations.
Alexander
United Kingdom, March  2024
8.0/10

My stay at the hotel was a mixed experience. Although the room was generally very dark and old-fashioned, it was well-appointed with nice amenities. The service, with the honesty bar, was very helpful and attentive. The location was amazing, perfect for exploring Kensington and Chelsea, but the dining experience was average. Overall, it was a decent stay with some room for improvement.

Rooms
7.0
The room was generally very dark and old-fashioned, but well-appointed with nice amenities.
Service
9.0
The service, with the honesty bar, was very helpful and attentive.
Location
10.0
The location was amazing, could not be better placed for Kensington and Chelsea, the museums, Hyde Park, all there, and the tube.
Dining
6.0
The dining experience was only ok, with concierge service being lacking at times.
Facilities
8.0
The hotel offered various amenities suitable for a comfortable stay.
Sam
United Kingdom, December  2023
6.6/10

I had mixed feelings about this hotel. The rooms were dimly lit and had tired, stained wallpaper from room to room, and they were a lot smaller than I expected. On the bright side, the service was a bit unreliable, but Daniella at the front desk was a standout. The location couldn't have been better, with great positioning near the tube and museums, and right across from South Kensington tube station. The dining experience was okay, a bit delayed, but traditional local cakes were a nice touch. Despite some drawbacks, the facilities were decent.

Rooms
5.0
The rooms were dimly lit, tired, and had stained wallpaper. Smaller than expected.
Service
7.0
The service was a bit unreliable overall, but Daniella at the front desk was a standout.
Location
8.0
The location lacked a bit of finesse but was great positioning near the tube and museums.
Dining
6.0
The dining experience was a bit delayed but with traditional local cakes.
Facilities
7.0
The facilities were decent.
William
United States of America, November  2023
7.6/10

I had a mixed experience at the hotel. The rooms, though slightly small, were furnished luxuriously. The check-in process was a bit delayed, but the hotel's location was perfect for exploring London. The dining options could be improved, but overall, it was a convenient stay.

Rooms
8.0
The rooms were on the small side but furnished with high-quality accessories typical of a 5-star hotel. Despite a minor delay in check-in, they were cozy and well-equipped.
Service
7.0
The service was a bit confusing due to language barriers, but the staff was helpful in guiding us around the city and arranging transportation.
Location
9.0
The location couldn't be better, just a stone's throw away from South Kensington tube station, making it easy to explore London and enjoy the nearby restaurants and cafes.
Dining
7.0
While the dining options were limited, the quality was good. However, a few more choices would have made the experience better.
Facilities
7.0
The facilities were decent overall, but there is room for improvement in certain areas.
Location
Language barriers
David
United States of America, November  2023
9.0/10

The hotel offers excellent rooms and a warm atmosphere, perfect for relaxing with a glass of wine. However, the dining experience may not meet expectations. The location is fantastic, just steps away from South Kensington tube station and surrounded by restaurants and shops.

Rooms
9.0
The rooms were excellent and high quality, with a nice warm ambiance. I particularly enjoyed the sitting room for a cozy evening. My room was conveniently located at the end of the corridor.
Service
9.0
The service was top-notch, with helpful staff. I appreciated the late check-out option and the assistance with directions. The comfortable beds added to the pleasant stay.
Location
10.0
The hotel's location was fantastic, exceeding all expectations. It's right next to South Kensington tube station, with easy access to buses and surrounded by great dining options, shops, and Hyde Park within walking distance.
Dining
8.0
The dining experience offered a great selection of quality food, ideal for starting the day or exploring the area. However, the pricing may be on the higher side.
Facilities
9.0
The hotel's facilities were excellent, providing everything needed for a comfortable stay.
Eddie
United Kingdom, September  2023
8.6/10

The hotel is located perfectly, just in front of South Kensington station, offering bright and well-furnished rooms with a pleasant view. The 'honest bar' and fireplace add a cozy touch, although the rooms are a bit small for luggage. The service is top-notch, with helpful and organized staff catering to our every need. The location is brilliant, with easy access to buses, taxis, and the underground, ideal for exploring central London. Dining options may not be the best, but the hotel makes up for it with other facilities and amenities.

Rooms
8.0
The rooms were large, well furnished, and bright, offering a lovely view of South Kensington station without any noise disturbances. The inclusion of a fireplace and 'honest bar' added charm, though room size made it a bit challenging to fit luggage.
Service
9.0
The staff was incredibly helpful and organized, going above and beyond to fulfill our requests. From bringing ice to helping us with transportation, their kindness and efficiency were superb.
Location
10.0
The location is fantastic, right in front of South Kensington station with easy access to various transportation options like buses, taxis, and the underground. The proximity to restaurants and cafes enhances the experience, making it a perfect hub for exploring central London.
Dining
7.0
While the dining experience may not have been the best I've had, the breakfast did offer a decent choice, and the staff were friendly. Homemade sweets were a highlight, though improvements could be made in overall dining offerings.
Facilities
9.0
The hotel offers a range of facilities, including room service, dry cleaning, housekeeping, and laundry services. Additionally, there are welcome drinks, pet amenities, and even a happy hour to enjoy during your stay.
John
United States of America, September  2023
7.4/10

My stay at the hotel was a mix of positives and negatives. The rooms were well furnished, bright, and equipped with all comforts. However, the size of the room was extremely small, not matching the impression from the booking. The view of South Kensington station was nice, but contacting reception via phone was a challenge during our stay.

Rooms
6.0
The rooms, although nicely furnished with a view of South Kensington station, were extremely small, differing significantly from what was expected based on the booking.
Service
7.0
The service was friendly and available at all times, ready to assist with any requests. However, some aspects of the service were not as helpful or hospitable as expected.
Location
9.0
The hotel's location, right next to South Kensington tube station, was convenient and a key factor in choosing to stay there.
Dining
7.0
The dining experience was good overall, aside from some chaos and the perception of overpriced options.
Facilities
8.0
The hotel offered a range of facilities including room service, dry cleaning, and housekeeping, enhancing the overall stay.
Charles
United Kingdom, August  2023
7.8/10

The hotel offers rooms that are comfortable and cozy, great and helpful staff, but the experience was marred by disappointment. The location is central and convenient, with easy access to transport. The dining, while fancy, was expensive and lacked variety.

Rooms
7.0
The rooms were cold but had a great size for London standards, comfortable and cozy with great and helpful staff. However, the experience was extremely disappointing.
Service
9.0
The service was super friendly and forthcoming, offering a room upgrade after addressing concerns.
Location
9.0
The location is wonderful, central, and only a few steps ahead from South Kensington underground station, offering an excellent connection to London Heathrow Airport.
Dining
6.0
The dining was served in a specially fancy atmosphere but was expensive and lacking in variety.
Facilities
8.0
The facilities provided were satisfactory.
Mick
United Kingdom, July  2023
7.8/10

The hotel had a very awkwardly shaped, small room, which was extremely disappointing. However, the friendly and helpful service, especially from Concierge Krisztian and Front Desk Clerk Daniela, stood out as the best part of the stay. The location was perfect, right across the street from a tube station, offering excellent food and a nice relaxing ambiance. The dining experience was phenomenal with a wide range of high-quality choices. Despite the room's shortcomings, the hotel's overall service and location made up for it.

Rooms
5.0
The room was a very awkward shape and so small that you could hardly move in it, with no space to put your bags.
Service
9.0
The service was extremely friendly and helpful, with standout individuals like Krisztian and Daniela. They were very attentive and accommodating during my stay.
Location
9.0
The hotel's location was perfect, right across the street from a tube station in Kensington, close to the V & A museum, and tastefully decorated for a comfortable stay.
Dining
9.0
The dining experience was exceptional, offering a wide selection of delicious tapas and other excellent quality food, perfect for exploring the nearby museums and attractions.
Facilities
8.0
The hotel offered fantastic facilities, including room service, dry cleaning, housekeeping, and laundry, to enhance the overall guest experience.
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Rooms and Guests2 Guest, 1 Room